1-About us

-CONTACT

Showroom, Office and Storehouse: Velarde, 22 Bj-Int-Izq. 28004 Madrid. Spain. +34 914 465 244. dunadu@dunadu.com

-CUSTOMER CARE

For assistance and comments, feel free to contact our customer care team at shoponline@dunadu.com

-COMPANY

Dunadu and Minidunadu are trademarks belonging to:

CARMEN Mª ALONSO FEIJOO

36109110F

VELARDE, 22 BAJO-INTERIOR-IZQUIERDA

28004 MADRID

SPAIN

+34 914 465 244

2-Shipping

envios

-SHIPPING

DUNADU ships worlwide, excepting the countries that, for reasons beyond our control, the shipment cannot be accomplished.

All orders will be shipped with a private transport agency. Once the shipping sent, the buyer will receive a shipment confirmation email with the transport company name as well as the shipping tracking number.

Daytime delivery:

Spain: 2-3 working days

Europe: 2-4 working days

Outside the European Community: 4-8 working days

Availability of products is not guaranteed. If you have ordered an item that is not available or that is delayed, we will notify you via email. 

Orders are prepared at the time that payment has been confirmed and at the following times: Monday to Friday from 9:00 to 14:00h and from 16:00 to 19:00h.

Orders placed outside these hours will be prepared the next business day.

No shipments are made on Saturdays, Sundays or bank holidays.

When ordering outside the European Union please note that you are liable to pay local customs duties.

All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price. For orders outside the European Union (Switzerland and Norway), orders may be subjected to local taxes and/or import duties. Taxes are to be paid upon reception of the parcel by the buyer, according to the applicable laws in the country of destination.

Dunadu will not take responsibility for unexpected delays, because of logistic reasons or force majeure.

Dunadu will not take responsibility for mistakes related to the delivery when the address provided by the Customer is incorrect or some necessary details for the delivery have been omitted. No delivery will be made to PO Boxes. The breach of any of these requirements in the shipping address shall result in the automatic cancellation of the order. The amount of order will be refunded by the same payment system used less the above-mentioned expenses.

In the case you decide to cancel your order once this has already been shipped or if the delivery has not been possible after 7 working days, it will be returned to our warehouse and the Customer shall bear the delivery costs as well as any related management costs. The amount of order will be refunded by the same payment system used less the above-mentioned expenses.

SHIPPING COSTS

• Peninsula: 3€

• Balearic Islands: 6€

• Canary Islands, Ceuta and Melilla: 13€

• Europe: 13€

• Europe out of UE: 25€

• Rest of the world: 35€

3-Returns

We want you to be happy with your purchase. If however that is not the case, we offer the opportunity for a refund, by following these guidelines: To proceed with the return of an item purchased at the online store, you must send us an email to shoponline@dunadu.com, NO LATER than 14 natural days since delivery date, explaining the reason for the return to help us to improve.

Items must be returned in their original condition, along with any accessories related thereto and may not be used, washed or damaged. They must keep their original labels, complete original packaging and attach the invoice or a copy of it in case of returning part of the order. The product must be sent to the following address: DUNADU, C/ VELARDE, 22. BAJO-INT I. 28004 MADRID (SPAIN) Telf: 0034914465244.

Important note: Until we receive the item in our showroom is at your own risk. We recommend you to ship the item by courier or registered post and that you retain proof of sending. The shipping cost of this is borne by the buyer.

Once we check that the returned product is in perfect condition, we will refund the original method of payment within five working days upon reception of the goods.

4-Payment

The Customer may pay for orders and delivery costs by: credit card or Paypal.

If the payment method is credit card, it shall be carried out through a secure payment system SSL (Secure Sockets Layer) in all communications, which prevent from interceptions by third parties. This system meets the e-commerce safety standards adopted by the international card issuers Visa & Mastercard to ensure the purchasers identity.

DUNADU never has access to confidential information concerning the means of payment.  For this reason, the Customer’s bank details will be requested for each new placed order. 

5-Privacy policy

a - INFORMATION

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s Internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing: With your permission, we may send you emails about our products, news, collaborations and other updates.

b- CONSENT

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at shoponline@dunadu.com o by ordinary mailing at DUNADU   Velarde, 22 Bajo-Interior-Izquierda 28004 Madrid. Spain.

c - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

d- HOSTING

Our store is hosted on VPS (Virtual Private Server). They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through MySQL data storage, databases and the general Shopify application. The access to the online shop is assured with an SSL certificate issued by Thawte.

PAYMENT:

DUNADU never has access to confidential information concerning the means of payment.  For this reason, the Customer’s bank details will be requested for each new placed order.

Cuando nos proporcionas la información de la tarjeta de crédito, la información se cifra utilizando la tecnología Secure Socket Layer (SSL).

e - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links:

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

f- SECURITY

The personal data received will be treated in accordance with Law 15/1999 of December 13, of Personal Data Protection and other regulations applicable in Spain.

The personal data provided by the Customer for the provision of any services or the utilization of our website will be incorporated in a computerized file. All information provided by the Customer will be used to process the orders and to send information about offers and services that may be of interest.

Dunadu inform that Customers may at any time exercise their rights of Access, rectification, cancellation and opposition by writing to our email address :shoponline@dunadu.com or by mail to: DUNADU Velarde, 22 Bajo-Interior-Izquierda 28004 Madrid. Spain.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL)

g – COOKIES

In order to expedite service, identifying each user with the maximum speed, Dunadu uses “cookies”.

“Cookies” are data blocks that certain websites send to the hard disk of the computer when it connects to the website identify it, said information being store don the hard disk of the User’s computer. “Cookies” are only associated with an anonymous user, not allowing Access to personal data and, in general, to data in the User’s hard disk. Users have the ability to configure their browser to install a “cookie” on their hard disk or to reject all or some of the cookies. In the latter case, the speed and the quality of performance of services offered by Dunadu may be reduced.

If you do not want any introduction of "cookies" in your computer it is possible to disable these cookies from your browser settings.

h – AGE OF CONSENT

 By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 i- CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website

CONTACT INFORMATION

If you want to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us by email at shoponline@dunadu.com or by mail at: DUNADU   Velarde, 22 Bajo-Interior-Izquierda 28004 Madrid. Spain. +34 914 465 244

6-Terms of services

GENERAL CONDITIONS

This website is operated by Dunadu. Dunadu is a trade website, property of: Carmen Mª Alonso Feijoo, 36109110F, Calle Velarde, 22 Bajo-Interior-Izquierda. 28004 Madrid. Spain.

Throughout the site, the terms “we”, “us” and “our” refer to Dunadu. Dunadu offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

The Customer is the physical/legal person which contract the products or services sold from the E-shop.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

 Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Any new features or tools, which are added to, the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

 Our store is hosted on VPS (Virtual Private Server). They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more updated sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

The prices, photos, features of the products are valid barring error, and are subject to change without notice.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

 We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

 We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

 

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

 You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

 Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

 We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

 We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

 You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, from section 5, click at HELP.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – OBLIGATIONS OF THE CUSTOMER

You must always respect the terms and conditions set in these Terms of Service. You expressly state you will use our website diligently and assuming any liability that may arise from non-compliance.

Additionally, in cases you are requested data or information, you agree not to falsify your identity by simulating to be someone else. You agree our website will be strictly used for personal, private and particular purposes. You may not use the Dunadu website for activities contrary to law, morals and public order and for prohibited purposes or that violate or infringe the rights of third parties. The dissemination, storage and/or data and contain management which infringe any third party rights or regulations governing rights of intellectual property is also prohibited.

You shall not use this website to perform acts that support , incite or promote; 1. illegal or criminal acts, derogatory , defamatory , discriminatory acts on grounds of sex , race, religion , beliefs; 2. violent, pornographic , degrading acts and/or acts that are  somehow contrary to morals and good customs.

Likewise, you may not use this website to transmit, store, disclose, promote or distribute information or materials that are carriers of viruses or any other computer code, files or programs designed to interrupt, destroy or impair the operation of any program or computer or telecommunications equipment.

You shall not use Dunadu website to send unauthorized advertising by the recipient. You agree to indemnify and hold harmless Dunadu for any damage, loss , penalty, fine, or compensation that have to deal with this page and including attorney fees or any third party fees , derived from a breach of these Terms of Service.

SECTION 13 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 14 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 15 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 16 –APPLICABLE LAW.

These Terms of Service and any separate agreement with which we make available the Service are governed and construed in accordance with the laws of Spain. For any claim the courts of Madrid shall be competent. All notices , requests, demands and other communications that you wish to make to Dunadu shall be made in writing and shall be deemed to have been properly made when they are received at the following address: DUNADU Velarde, 22 Bajo- Interior- Izq. 28004. Madrid. Spain.

If any Provision of these Terms of Service is declared totally or partially invalid or unenforceable, such invalidity or unenforceability will only affect that Provision or part thereof that is invalid or ineffectual, remaining valid the present general terms in everything else, considering such Provision all or partially not included.

The Parties undertake to fulfill its obligations and exercise the rights arising from these conditions in accordance with the strictest requirements of good faith and diligence.

SECTION 17 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. 


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